Refund & Returns Policy

Return window

You may request a return within 30 days of delivery for items that are unused, unwashed, and in their original packaging with any tags attached.

Hygiene exclusions

Because bedding and bath textiles are body-contact products, items that have been opened, laundered, or used cannot be returned for hygiene reasons — except where the item is defective or we made an error. This does not affect your statutory rights.

How returns work

Our catalog is fulfilled by a network of suppliers, so returns are coordinated item by item. Start every return at info@iorganic.com and we'll send you the correct instructions.

Return shipping

Unless an item arrived defective or we sent the wrong product, return shipping is the customer's responsibility, and original shipping charges are non-refundable. For defective or incorrect items, we cover return shipping and refund you in full.

Refunds

Once your return is received and inspected, approved refunds are issued to your original payment method, typically within 5–10 business days.

Damaged or incorrect items

If something arrives damaged or incorrect, email info@iorganic.com within 7 days with a photo and your order number, and we'll make it right.